Need help?
Frequently Asked Questions
Most Asked Questions
We strongly recommend following the care instructions on the care tag, aswell as care instructions on our product pages.
This will guarantee the best care for your product.
Yes, we use advanced encryption and fraud protection to ensure your payment information is secure and confidential.
Refer to our size guide on each product page for detailed measurements and tips on finding the perfect fit.
ou can reach our customer service team via email at helpsprew@outlook.com
Our clothes are made from high-quality materials such as 100% cotton, organic cotton, linen. Specific material information is available on each product page.
We do not restock sold-out items to maintain the exclusivity of our collections. This ensures that our clothing remains unique and special for those who purchase it. Be sure to grab your favorite pieces before they're gone!
Returns & Shipping
After your order is shipped, you will receive a tracking number via email. Use this number to track your order on our website or the carrier's site.
Write a clear and concise answer to guide your customers.
Yes, we ship to select countries worldwide. International shipping costs and times vary based on the destination.
The shipping cost is calculated at checkout depending on where you live.
Sweden 1-2 business days
EU 2-5 business days
Rest of the world 4-8 business days
Visit our About Us page to learn more about our story, values, and mission.
We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To initiate a return and obtain the shipping address, please contact our customer support team at helpsprew@outlook.com.
You can cancel your order by contacting us at Helpsprew@outlook.com.
If your order has already been shipped we recommend following the steps for a refund.
Yes we have a 14 day refund policy.
Yes, we offer exchanges for faulty items.
Please don't hesitate to contact our customer support at Helpsprew@outlook.com.
If you receive the wrong product, please contact us within 48 hours of delivery with your order number and a description of the discrepancy.
We will arrange for the correct product to be sent to you free of charge.